The clerk who helped me was pleasant enough but seemed new. Several times he had to ask for clarification on procedure and had to call his coworker away from the back of the office where he was watching something on the general manager's cell phone. It was very unprofessional and gave me the impression that the new kid was doing all the work while the other two were just sitting around.
We were not familiar with Cubesmart, and we were pleasantly surprised. We are very thankful for the efficiency, practicality, professionalism, and the military discount. The storage spaces looked clean, are easily accessible, and we'll supervised. Thank you guys for taking care of us and of our things.
The security gate doesn't go down and is left in the up position at all times making the location accessible to anyone who wants to drive in and check the place out. This makes me very uncomfortable so my mandatory insurance may come in handy.
Great help for my recent transfer from one unit to a new one! Chris provided over the top service. Really impressive.
She is a wonderful addition to any of your offices, but keep her here for now- we like her!
On Saturday August 13 we moved our house furniture into 3 cubes. Catherine Harger could not have been more helpful as we changed cubes twice when we added an additional 5x10 one! This all happened later in the day when she should have been closing the office but she was happy to help and didn't seem bothered at all.
Reserved unit on website which listed price at $96.90 for the unit I was interested in. When I visited the office, I was charged a different price, $114.75. Even though I reserved online, the location didn't honor the price listed in their online promotion. $24.00 admin fee was added (which seems like an industry add-on standard) but then told I had to take insurance against theft, fire & damage (minimum $12.00 / mo.) I asked if fires, burglaries and leaking was common in the units and I was assured that none of those things had ever happened, but I still had to take out the insurance.
Summary: unsecure facility, poor management, bait-and-switch pricing.
Vivienne and John Smith
I was so impressed by the friendly, considerate service. Matt D. (manager) and Catherine H. (GM) are amazingly responsive and customer-focused. Having the GM live on-site is very reassuring as well. I would highly recommend this storage facility, and prices were better than storage units closer to Boston.
Cubesmart Self Storage is a US Moving Company based in Walpole, Massachusetts. Cubesmart Self Storage is located at 500 Providence Hwy, Walpole, MA 02081, USA.
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